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Frequently Asked Questions

  1. What is an Instant Criminal Search?
  2. Do Instant Criminal Searches give me all the information?
  3. What is the difference between an Instant Criminal Search, and a County Court Criminal Search?
  4. When should I use an Instant Criminal vs. a County Court Criminal Search?
  5. How do I know what counties to search with a County Court Criminal Search?
  6. What is a Federal Criminal Search?
  7. What is the difference between a Federal Criminal Search and a Instant Criminal Search or County Court Criminal Search?
  8. Do you have an online ordering system?
  9. Are you open on the weekend?
  10. How am I invoiced?
  11. How do I pay?
  12. If I use the Order Now (No Account Needed) option, how long does it take to get results.?
  13. How do I get a Credit Report?
  14. How long is the drug detection period in a drug test?

Frequently Asked Questions and ANSWERS:

  1. Back - What is an Instant Criminal Search? An instant criminal search uses various databases. These can be compiled from county and state agencies. An instant state criminal search, may combine different databases such as county court data, inmate data, and sex offender data. The data by nature is not current, there is always a delay between when a suspect is charged or a ruling on a case has been concluded and when the data is actually reported for data collection. Certain states have limited types of data available. We suggest using a County Criminal Search to augment an instant search.

  2. Back - Do Instant Criminal Searches give me all the information? Instant criminal searches are only as accurate as the data fed into them. Many states have limited information available. For example: A applicant may have a criminal misdemeanor case that is not uploaded into a state database. A hands on county search would report this. We always show you what information each state has available and how often they are updated.


  3. Back - What is the difference between an Instant Criminal Search, and a County Court Criminal Search? An Instant Criminal Search will be instant and generally cover a wider area (statewide or national). A County Court Criminal Search will only search data available in a specific county. These generally take 24 to 48 hours to return results. A County Court Criminal Search has the most current information from the courts system.


  4. Back - When should I use an Instant Criminal vs. a County Court Criminal Search? We always suggest running a County Criminal along with any Instant Criminal. We realize that there are time and costs issues that may not always make this feasible. For example a Application for an apartment may need an approval immediately with minimal cost. In this situation we would suggest reviewing what data is available in the Instant Criminal search and determining if this suffices. A county criminal may be more effective in states that have limited data available instantly. If this is for a employment application you may have a little more time to make a decision and can wait 24 to 48 hours for the results.


  5. Back - How do I know what counties to search with a County Court Criminal Search? We allow you to enter the county that you would like us to search. If left blank we will search the county associated with the applicant address. You may want to run our SSN trace report which will return the name attached to this ssn and the last 7 years of addresses. If these addresses are in different counties you may want to run a search in each.


  6. Back - What is a Federal Criminal Search? This searches records held by the Federal district courts. Federal criminal records show cases involving federal crimes such as mail fraud, interstate drug trafficking, civil rights violations, etc. As a rule fo thumb most cases that you know of from your local news are not federal cases, but rather cases that are filed at the county court level.


  7. Back - What is the difference between a Federal Criminal Search and a Instant Criminal Search or County Court Criminal Search? Cases filed in Federal Court will not appear in either a Instant Criminal Search or County Court Criminal Search.


  8. Back - Do you have an online ordering system? Yes, we have an online order and retrieval system available 24/7. We offer mutliple user log ins and sub accounts for multiple locations or departments. Users can track orders through our system and will receive an email when a report is completed. We also offer a "Order Now (No Account Needed)option, This system will allow you to place an order, pay with credit card and receive results in your email within minutes


  9. Back - Are you open on the weekend? We are open 9 to 5 pm Monday through Friday. However, we are on call for support on weekends through our voice mail system. Our online system is available 24/7 so all instant searches can be completed on weekends.


  10. Back - How am I invoiced? We invoice at the end of the month for services used. Most business customers are on NET 30. If you choose to pay by credit card the terms are Due on Receipt. You can choose to receive you invoice by mail or via email PDF


  11. Back - How do I pay? We have multiple payment methods. Most of our clients choose to pay by company check. We accept all major credit cards and paypal. If you are a NON Business account we will keep a credit card on file, but you are still able to pay via check.


  12. Back - If I use the Order Now (No Account Needed) option, how long does it take to get results.? It depends on what was ordered. In most cases your report will be in your email within minutes. Federal Court Criminal Search and Education Verification turn around time may vary. Orders placed outside of 9am to 5pm EST, may be processed at the start of next business day.


  13. Back - How do I get a Credit Report? First you will need to qualify to receive credit reports. The three major retail credit bureaus have set up new and more stringent guidelines for individuals who wish to purchase credit reports from screening companies. The new requirements are intended to help combat credit fraud and identity theft. These new strict guidelines state that any one obtaining credit report information must have a valid business and a true business identity. On-site inspections must also be completed by a third party inspector to prove the businesses identity and the purpose for receiving credit report information. To find out if you qualify, please contact customer service at 1-866-647-3463.


  14. Back - How long is the drug detection period in a drug test? It depends. It will range depending on different factors and individual physiology. Certain drug tests will find drug traces up to 90 days after use. We suggest this wikipedia link for a more specific chart.